Exchange: Of course! You can change it for another product, another size or another color in the same
category. You have 7 days from the delivery date to exchange your order for a
product that suits you better. Don't forget to send us the tracking number to
verify that your order has reached us.
Refund: Yes, you have 7 days to request a refund. From the day it was delivered.
Returns: We will process this
for you as soon as possible! Just follow these steps :)
1) Pack the goods you are
returning in the box we originally sent you.
2) Add your order number in a
visible location on the outside of the box.
3) Mail the package with the
carrier of your choice (express service recommended : DHL, TNT, Fedex…) to the
following address:
Session Jewelry C/o Paperclip people
Jalan Pantai Berawa 150, unit 3, Canggu Bali – 80361 Indonesia
4) Please keep your shipping
receipt and tracking number so that we can follow up with the carrier in case
it goes missing.
5) Confirm the return by mail
and include a photo of the proof of shipment.
Once we receive your package
and verify the products, we will proceed with your return request.
